Booking Terms & Conditions
Rates are quoted in New Zealand dollars (NZD) on a per room per night basis, for one or two adults. Standard room rates include a full breakfast (unless otherwise stated), use of all guest facilities, wireless internet, daily housekeeping, and GST (Goods and Services Tax).
Booking and payment
Advance reservations may be secured with a valid credit card guarantee. The credit card details you supply to us are held securely on an external, Payment Card Industry-compliant data server. No deposit is normally required to secure your reservation, though we may ask you for a deposit or full payment in advance of your arrival if your stay coincides with certain dates or special events. The card used to secure a reservation must have an expiry date later than the date of stay and may be charged with the cost of accommodation at any time within our chargeable cancellation period (see below).
Third party websites
Accommodation booked through third party hotel booking websites (e.g. Expedia, booking.com) which have not been pre-paid at the time of booking may be subject to payment being taken by us in advance, at any time between booking and arrival. Some room rates and special offers may be conditional upon payment being made at the time of booking or in advance of arrival. Any applicable conditions are published alongside the advertised room rate. Payment will otherwise become due upon check-in.
Credit card validity
In the event that a credit card charge is declined, we will attempt to contact the cardholder to request an alternative. If we are unsuccessful and unable to process a payment within 48 hours of the original card being declined, we reserve the right to cancel the reservation without further reference to the guest.
As a small seasonal business, late cancellations have a significant effect on us. No cancellation charges will be incurred for accommodation booked and subsequently cancelled up to 14 days before the check-in date. Cancellations notified to us within 14 days of the arrival date, curtailments of stays and no-shows are subject to a penalty charge equal to the full cost of the reserved accommodation.
Latest check-in time is 9.30pm, after which our reception is closed. Unless a late check-in has been arranged in advance, guests who have not arrived at the property by 9.30pm will be assumed to be a ‘no-show’, and their reservation cancelled.
Please be aware that our cancellation and no-show policies are strictly applied and we are unlikely to make any exceptions, irrespective of the cause.
Cancellation - third party websites and agents
Rooms booked through third party websites or travel agents may be subject to different cancellation terms. Please refer to those websites or agents for details. Cancellation of any third-party booking must be notified to us through the agent or website handling the booking.
We strongly recommend the purchase of a travel insurance policy to mitigate the potential costs arising from unexpected changes or unforeseen disruption to your travel plans, such as might be caused by adverse weather conditions or natural events, flight or ferry delays, vehicle breakdown, illness, accident, personal injury, family emergency, or bereavement, which may cause you to cancel your booking with us, or which may prevent you from being able to travel to us.
Acceptance of terms
By making an accommodation reservation with us, you are deemed to have accepted our booking terms and cancellation policy, and in the event of a charge having to be made, you agree that your credit card be debited with the applicable amount that becomes due to us.